When big international companies such as Apple are in conflict with the Chinese Three Guarantees Law when the global "renovation and repair" policy is in conflict with the Chinese Three Guarantees Law, they can only be implemented "as far as the Romans do," according to the Three Guarantees Law.
The “Car Three Guarantees†clause, which allows consumers to push their arms hard to buy a car, is like a mirror in the middle of the month or in water. It has been with us for many years. After the draft was formed at the end of 2004, it took about 7 years and it has not been introduced.
Last Monday, the automobile version of the “Qianjiang Evening News·Zhejiang Zhongshi Shi†published two rights stories of new owners. The new cars they bought each had quality problems because of the difference in invoices. A new car, while another unlucky owner can only wait for the 4S shop to repair. If you buy a new car for less than two weeks, you will need to overhaul it. No one can feel this way.
This is a tragic comedy of two consumers. Before the introduction of the "Car Three Guarantees," no one can guarantee that the next consumer will encounter a comedy or a tragedy.
We need more "car three bags" to come? In addition to consumers, the business sector and 4S stores also have something to say.
>>Commerce and Industry: Automobile Complaints Average Daily Together During the entire year of 2011, the number of complaints received by Jinhua 12315 Center for automotive products reached 348, an increase of 25.6% compared with 277 in 2010. In auto complaints, 56.6% of complaints were due to auto quality problems, and 10.34% were contract service disputes.
It is a bit surprising that the average complaint rate per day is one.
As one of Jinhua's major automobile sales regions, Jindong Commerce and Industry Branch accepted a total of 80 consumer complaints involving auto 4S stores in 2011. The amount of the case was 2,713,500 yuan.
“The total number of complaints about auto products in the year was ranked in the top four in Jinhua.†Zhang Chu, deputy director of the Consumer Protection Bureau of Jinhua City, told reporters that perhaps for Jinhua’s more than 130,000 vehicles a year, Although the proportion is not much, but for a certain number of consecutive years of growth trend, it is definitely worthy of attention.
The complaints about auto products have a certain degree of particularity. Because a car has tens of thousands of parts and components, it is doomed to the complexity of the technology and quality of the automobile. According to Zhang Chu, most existing auto consumption disputes arise from the contradiction between consumers' desire for perfect car quality and the potential quality risks of auto products, which involve the interests of consumers, distributors, and manufacturers.
Due to the high price of automotive products, there are tens of thousands, and as many as 10,000, while also taking into account the various factors and links in the new car license, transfer, taxes, insurance, and so on, so "buy back and forth" can not be simple Applied to the car.
“The state has tried to introduce laws such as 'car three packs' to regulate and reconcile contradictions. It is precisely because of the complexity of the situation that it has not been formed.†Zhang Chu said that although the “car three packs†have not yet been introduced, Jinhua’s business and industry departments have increased Daily supervision of the automotive sales industry. Last year, the Jindong Industry and Commerce Branch carried out a comprehensive evaluation of auto 4S shops, which played a positive role in regulating enterprises and reducing automobile disputes. He said, "We also look forward to the country's "car three bags" early arrival, so that our rights will be more effective and more powerful."
>> Dealer: Car Three Guarantees is also a kind of protection for Huanghua Zengpei, president of Jinhua Automobile Circulation Industry Association. It represents most of Jinhua Auto's 4S dealers. If the auto three packs can be successfully introduced, it is definitely a multi-win situation. The situation is beneficial to ordinary citizens who buy cars, to dealers or manufacturers.
In the past, the party that bought a car has always been regarded as a disadvantaged group, because usually after they have bought a car, if they encounter any problems with the car body, they can only repair the 4S shop, and it is impossible to do so as easily as buying other products. Enjoy return service.
The introduction of the automobile Three Guarantees has defined various treatment methods from the text, which is equivalent to protecting the legitimate rights and interests of distributors from the legal system.
“In our country, many auto manufacturers are state-owned enterprises. The status of private-owned dealers and manufacturers is totally unequal.†In Huang Zongpei’s view, people buy cars, and they directly face dealers rather than behemoths. Automobile manufacturers, public complaints, directly deal with dealers and 4S stores, manufacturers as the most important part, but always "hidden behind."
The introduction of the automobile Three Guarantees can, on the one hand, promote dealers to improve service quality and ensure the quality of automobiles. “We can't guarantee that every car is perfect, but we can minimize the embarrassment of the car. Before the car is handed over to the customer, the probability of occurrence of a problem or embarrassment is reduced to a minimum.†Huang Zongpei's meaning is very clear, the car's three bags It can in turn encourage dealers to improve themselves.
On the other hand, the automobile Three Guarantees can institutionally promote communication and exchange between dealers and manufacturers. At present, the automobile after-sales service promoted by the manufacturer is based on replacement. Unless the car has three or more major quality accidents, the manufacturer considers returning or changing the car.
"After the introduction of the Auto Three Guarantees, if the customer requests a return, we can help the customer to contact the manufacturer more smoothly, thus prompting the manufacturer to improve the product quality level at the source." Huang Zongpei said that the customer's supreme idea is that the car three bags want to tell The simplest reason for everyone.
“There are laws that can be followed, of course, the best. The auto three packs have always been doing well in foreign countries.†Huang Zongpei said, “I very much hope that our country’s auto three packs can be introduced sooner, and it will be more complete and more perfect."
February 10 is the deadline for the public to comment on the “Responsibility for the Repair, Replacement, and Return of Household Automobile Products (Second Consultation Draft)†announced by the General Administration of Quality Supervision, Inspection and Quarantine. This time, the automobile three packs may leave us. Not far away.
The “Car Three Guarantees†clause, which allows consumers to push their arms hard to buy a car, is like a mirror in the middle of the month or in water. It has been with us for many years. After the draft was formed at the end of 2004, it took about 7 years and it has not been introduced.
Last Monday, the automobile version of the “Qianjiang Evening News·Zhejiang Zhongshi Shi†published two rights stories of new owners. The new cars they bought each had quality problems because of the difference in invoices. A new car, while another unlucky owner can only wait for the 4S shop to repair. If you buy a new car for less than two weeks, you will need to overhaul it. No one can feel this way.
This is a tragic comedy of two consumers. Before the introduction of the "Car Three Guarantees," no one can guarantee that the next consumer will encounter a comedy or a tragedy.
We need more "car three bags" to come? In addition to consumers, the business sector and 4S stores also have something to say.
>>Commerce and Industry: Automobile Complaints Average Daily Together During the entire year of 2011, the number of complaints received by Jinhua 12315 Center for automotive products reached 348, an increase of 25.6% compared with 277 in 2010. In auto complaints, 56.6% of complaints were due to auto quality problems, and 10.34% were contract service disputes.
It is a bit surprising that the average complaint rate per day is one.
As one of Jinhua's major automobile sales regions, Jindong Commerce and Industry Branch accepted a total of 80 consumer complaints involving auto 4S stores in 2011. The amount of the case was 2,713,500 yuan.
“The total number of complaints about auto products in the year was ranked in the top four in Jinhua.†Zhang Chu, deputy director of the Consumer Protection Bureau of Jinhua City, told reporters that perhaps for Jinhua’s more than 130,000 vehicles a year, Although the proportion is not much, but for a certain number of consecutive years of growth trend, it is definitely worthy of attention.
The complaints about auto products have a certain degree of particularity. Because a car has tens of thousands of parts and components, it is doomed to the complexity of the technology and quality of the automobile. According to Zhang Chu, most existing auto consumption disputes arise from the contradiction between consumers' desire for perfect car quality and the potential quality risks of auto products, which involve the interests of consumers, distributors, and manufacturers.
Due to the high price of automotive products, there are tens of thousands, and as many as 10,000, while also taking into account the various factors and links in the new car license, transfer, taxes, insurance, and so on, so "buy back and forth" can not be simple Applied to the car.
“The state has tried to introduce laws such as 'car three packs' to regulate and reconcile contradictions. It is precisely because of the complexity of the situation that it has not been formed.†Zhang Chu said that although the “car three packs†have not yet been introduced, Jinhua’s business and industry departments have increased Daily supervision of the automotive sales industry. Last year, the Jindong Industry and Commerce Branch carried out a comprehensive evaluation of auto 4S shops, which played a positive role in regulating enterprises and reducing automobile disputes. He said, "We also look forward to the country's "car three bags" early arrival, so that our rights will be more effective and more powerful."
>> Dealer: Car Three Guarantees is also a kind of protection for Huanghua Zengpei, president of Jinhua Automobile Circulation Industry Association. It represents most of Jinhua Auto's 4S dealers. If the auto three packs can be successfully introduced, it is definitely a multi-win situation. The situation is beneficial to ordinary citizens who buy cars, to dealers or manufacturers.
In the past, the party that bought a car has always been regarded as a disadvantaged group, because usually after they have bought a car, if they encounter any problems with the car body, they can only repair the 4S shop, and it is impossible to do so as easily as buying other products. Enjoy return service.
The introduction of the automobile Three Guarantees has defined various treatment methods from the text, which is equivalent to protecting the legitimate rights and interests of distributors from the legal system.
“In our country, many auto manufacturers are state-owned enterprises. The status of private-owned dealers and manufacturers is totally unequal.†In Huang Zongpei’s view, people buy cars, and they directly face dealers rather than behemoths. Automobile manufacturers, public complaints, directly deal with dealers and 4S stores, manufacturers as the most important part, but always "hidden behind."
The introduction of the automobile Three Guarantees can, on the one hand, promote dealers to improve service quality and ensure the quality of automobiles. “We can't guarantee that every car is perfect, but we can minimize the embarrassment of the car. Before the car is handed over to the customer, the probability of occurrence of a problem or embarrassment is reduced to a minimum.†Huang Zongpei's meaning is very clear, the car's three bags It can in turn encourage dealers to improve themselves.
On the other hand, the automobile Three Guarantees can institutionally promote communication and exchange between dealers and manufacturers. At present, the automobile after-sales service promoted by the manufacturer is based on replacement. Unless the car has three or more major quality accidents, the manufacturer considers returning or changing the car.
"After the introduction of the Auto Three Guarantees, if the customer requests a return, we can help the customer to contact the manufacturer more smoothly, thus prompting the manufacturer to improve the product quality level at the source." Huang Zongpei said that the customer's supreme idea is that the car three bags want to tell The simplest reason for everyone.
“There are laws that can be followed, of course, the best. The auto three packs have always been doing well in foreign countries.†Huang Zongpei said, “I very much hope that our country’s auto three packs can be introduced sooner, and it will be more complete and more perfect."
February 10 is the deadline for the public to comment on the “Responsibility for the Repair, Replacement, and Return of Household Automobile Products (Second Consultation Draft)†announced by the General Administration of Quality Supervision, Inspection and Quarantine. This time, the automobile three packs may leave us. Not far away.
Shanghai Na Long Tech Co., Ltd , https://www.na-long.com